Mr. Speaker, many of our constituency offices were inundated over the summer and in fact we are still dealing with the impacts of an overwhelming volume of complaints about the government's mishandling of passport applications.
It is ironic that the government, which wants to expand its influence in more areas of Canadians' lives, has shown itself completely unable to manage its basic responsibilities when it comes to providing Canadians with timely access to passports, something that clearly falls squarely within the responsibility of the federal government. Again, it is typical for these Liberals. They are unable to manage the basic responsibilities of the federal government and at the same time they are telling us how the federal government should be doing more and more to limit people's freedoms and interfere in their lives.
Every member of the House knows, and I am sure the parliamentary secretary charged with parroting the government line tonight is fully aware as well of the problems in his own constituency and has heard the frustration, has seen the tears and has dealt with cases of people needing to cancel vacations and of people missing important family events as a result of their being unable to access passports.
The challenges continue to come into my office from constituents. We continue to get, in my office, over a dozen passport cases every week for those who are travelling and are not able to get their passports. We are dealing with an inquiry right now from a constituent who applied in February and who has still not gotten her passport. What a ridiculous processing time for such a simple and basic government service.
The inability of Service Canada to perform its basic functions is simply unacceptable. The excuse that we have gotten from the minister was to say that there is a large volume post-COVID, as if the government could not have contemplated that travel was going to, in some proportion, come back, at some point, as the pandemic tapered off.
We have heard from many constituents who have had to cancel trips and who have waited in long lines, at times in lines that they felt were unsafe. We are still hearing from constituents who are making status requests online and being told by Service Canada that they are aiming to respond within three days, and then not hearing back for weeks and weeks. Again, this is fundamentally unacceptable.
The federal government, rather than trying to expand itself into all other areas of people's lives, should focus on doing its core job and providing the basic services to Canadians that it clearly has the responsibility to provide.
I would invite the parliamentary secretary, in his response to me tonight, to acknowledge the reality that his government has failed on passports, and rather than trying to bury the conversation in fog and bureaucratic talking points, to acknowledge the pain of my constituents and his, to acknowledge their frustration and to recognize that the government desperately needs to do better, better than it did this summer and better than it is doing now at providing Canadians with this basic service of access to their passports.