Mr. Speaker, in July 2022, the CBSA became aware of a notification glitch with the ArriveCAN application. Some travellers, despite having submitted all the required information and proof of vaccination using the ArriveCAN app, received automated quarantine notifications in error.
A technical solution was identified and implemented by the CBSA on July 21, 2022. CBSA provided a list to the Public Health Agency of Canada, who notified all affected travellers.
Fully vaccinated travellers who completed ArriveCAN and received quarantine notifications in error were encouraged to answer any phone calls they received from the Government of Canada, and provide factual answers and/or follow the recommendations of any Government of Canada official with whom they spoke. Travellers who believed they might not have to complete the requirements and were receiving ArriveCAN notifications were asked to contact the Government of Canada directly via the “technical and registration issues for ArriveCAN” web form and follow the instructions provided.
The CBSA has not received any formal request for compensation from travellers affected by the glitch. Such complaints will be handled on a case-by-case basis.