Madam Speaker, the phone lines are not clear in what prompts to follow and the number to press for the CWLB. Callers are put on hold for hours, and then when they finally get through, they are navigated to the wrong menu and have to start all over again. The phone system is not set up in the same way that it was for the CERB or the CRB where one—
In the House of Commons on February 3rd, 2022. See this statement in context.