Madam Speaker, since the member for Kamloops—Thompson—Cariboo asked, in essence, a two-part question, let me offer this two-part response.
First, on the matter of caseworkers, as my colleague puts it, I believe this refers to temporary employees who were hired by Veterans Affairs Canada to form what the department calls spike teams. These teams were created from the 350 additional full-time staff who were hired in 2020 for two years as part of VAC's strategy to address the long-standing issue of processing times for disability benefits decisions. Employees on the spike teams were hired and trained starting in June 2020, and since January of last year they have been making decisions on disability benefit applications, thereby accelerating the process for veterans.
Coupled with other changes VAC made to its systems, these new teams helped the department reduce the number of pending applications to its lowest point since September 30, 2019, and reduce the number of applicants over the service standard to its lowest point since March 2019.
I can confirm that the department has so far received approval to extend some 168 spike and surge resources beyond March 2022. It is also worth pointing out that, as of April 1, 2022, veterans residing in Canada who apply for disability benefits for a mental health condition as well as those who have already applied will automatically immediately qualify for mental health benefits coverage. VAC is also improving case management supports, which go a long way to helping veterans adjust to and cope with a disability as they transition into post-military life and enter the civilian workforce.
Some steps the department has taken include using temporary funding for additional case managers; implementing guiding support that sees Veterans Affairs agents work with veterans who have moderate needs so that case managers can focus on veterans whose cases are more complex; bringing in screening tools to improve VAC's ability to identify veterans' levels of risk, needs and complexities to make sure they are provided supports that match their needs; and finally launching a new case management access tool, which reduces the administrative burden for case managers, allowing them more time to work directly with veterans and their families.
Regarding my colleague's second question about the unspent funds, I am surprised to learn the member of Parliament is unfamiliar with demand-driven funding. VAC's benefits are demand-driven, so no matter how many veterans come forward they will receive the benefits. These are based on estimates, and the process guarantees that, whether a veteran comes to VAC this year, next year or beyond, the benefits will be available. Money returned remains accessible the next year to fund veterans programming, based on demand.
I would like to also take this opportunity to emphasize, having served for a number of years on the opposition benches and seeing the treatment of veterans by the former Stephen Harper government, I have no problems doing a comparison of what this government has been able to accomplish and the number of resources we put into our veterans, compared to the previous administration. For many years we called for things such as reopening offices, including in my home province of Manitoba, where Brandon VAC offices were shut down.