Madam Speaker, as I was saying, it is time for the government to recognize that we are going to have to learn to live with COVID.
Before getting to the heart of today's debate, and I may not get all my time because we are seeing some interference with that, I want to talk about an issue that happened in my riding of Edmonton West. My office is about a two-minute walk to one of the local Service Canada offices. Two months ago, and I brought this up in the House then, there was an issue when I went into the office to visit BDC. It shares the office with Service Canada. As I left, I noticed there was a lineup wrapping around the building.
Two months ago, in Edmonton, as we can imagine, it is wintertime still, and the lineup wrapped around the building. I chatted with some of the people waiting in line. There was a gentleman who was 85 years old. There was a handicapped lady, an elderly handicapped lady, forced to wait outside. I asked her how long she had been waiting out there. She said, ”Well, several hours. They will not let us in.”
I went into the building and, of course, security was blocking me, but eventually they let me in. I asked, “What is going on here?”
They were told, under government orders, that they were only allowed four people in at a time. They had four security guards to ensure that only four Canadians at a time could access Service Canada, to access the services that Canadians are entitled to and pay for. I looked inside. One wicket was open to serve one person and three people sitting in the chairs in a very large office.
At the same time, provincial mandates had been lifted. At that time, across every province, except for Quebec, which was still halfway through, they had been lifted. We had hockey games with 17,000 people allowed in. We, at the same time, saw parties and receptions in Ottawa, with members of Parliament from the government and ministers attending crowded receptions, masks off, but in Canada, in Edmonton, we make an 85-year-old citizen wait for hours in line.
I brought it up to the House and the response, oddly enough, was from the Minister of Health, who responded to this by thanking the members of Service Canada for their hard work during the pandemic, which is great, but it does not address the fact.
This was two months ago. About a week after that, one of my staff sent me a photo. It was of a blizzard in Edmonton, which not uncommon in March. It was a blizzard, and people, again, were waiting in line at Service Canada.
We have mask mandates in federal buildings. We can go into an airport masked. We can enter this building masked, but Canadians are not allowed into Service Canada, even masked or even vaccinated, because the government says it is unsafe for more than four Canadians to be inside. In a blizzard, there were close to 30 or 40 people lined up. They were waiting so long that one of the people actually ordered from DoorDash to be fed.
Can members imagine that happening in this country? We will not allow people in because it is not safe indoors. It is safe enough for a hockey game. It is safe enough, funnily enough, for the Prime Minister to meet with Her Majesty The Queen without a mask, but not safe for Canadians, even masked or vaccinated, to be indoors. This is why I say that the bill should be the “get the government's act together” bill.
I realize my time is very short, but I want to read a couple letters and comments from constituents about their experiences. One reads, “I arrived outside Service Canada's office. I have been waiting since 5 a.m.”
People are waiting since 5 a.m., and it is like this a big surprise to the government that, after introducing the 10-year-passport 10 years ago, they would be expiring about this time. We had 10 years' notice. We knew this was happening. We knew restrictions were being lifted months and months ago, and that people would be travelling again, yet it seems to have been a surprise to the government.
Can we imagine having to get up at about 4 in the morning and wait, in the dark, at 5 a.m., just to get served by the government?
Another letter reads, “I had a walk-in appointment in March 8 and was told it should have been done before April 12. If nothing, call.” He called back later, but there was no reply or it hung up on him as the system was busy.
Yet another letter reads, “I applied on March 1. On March 23rd, $160 was charged on my credit card. I went to Service Canada to see if they could help expedite the process because at this point I had already been waiting for two months. When I arrived, I was sent home and was told they were only serving people who are leaving within 48 hours and told me to contact Service Canada.”
After he left the Service Canada building, he called them multiple times. He was finally able to get a hold of them and was told to call back a week later to request an emergency transfer to Edmonton. This is just for a simple passport.
We knew this issue was going to happen. We have Canadians waiting months for a simple passport.
Another person applied for a renewed passport, so not a brand new one. The person was just renewing an existing passport on April 25. The person said, “I had gone in person, waited in a long line for hours in the cold,” again, in Edmonton, “and locked outdoors because it was unsafe to be inside. At that time, they were only letting one person at a time into the building. There were four security guards to watch one person. Eventually, they came out and said, 'All of you go home. You won't be served today.' Those of us in line were literally freezing and we took turns warming up in our cars. A snowstorm had blown in and we were all kept out in the cold for hours. It was unnecessary to make us do that when there was a warm building right in front of us. When I went back in a week, I got there with another person at 5 a.m., so I could ensure that I would be seen that day. I was the third person in line.”
This is the state of the service from the current government. At 5 in the morning, they were the third person in line.
I beg the government to act on this issue, to please get its act together and get it done for Canadians.