Len Webber on Questions Passed as Orders for Return

With regard to correspondence received by ministers: (a) how many pieces of correspondence (both mail and email) have been received by each minister in each of the past four years (2018, 2019, 2020 and 2021); (b) for each of the past four years, (i) what is the average response time for a final response to correspondence received from members of Parliament, (ii) what is the average response time for a final response to correspondence received from non-members of Parliament, (iii) when does the oldest unresolved correspondence file date back to, (iv) how many pieces of correspondence did not receive a response; (c) what are the targeted service standards; (d) how many pieces of correspondence were redirected to another individual for a final response; and (e) for each minister’s correspondence unit, (i) what is the total annual budget, (ii) how many employees are assigned to handle ministerial correspondence, (iii) what other metrics are recorded and tracked by the correspondence units?