With regard to Veterans Affairs Canada’s (VAC) online Benefits Navigator: (a) on what date was it established; (b) due to what circumstances was it established; (c) from the date of its creation to May 3, 2022, on what dates was it taken offline, and why; (d) on the date of its last modification, April 27, 2022, what changes were made to it and why; (e) since its creation to May 3, 2022, (i) what features or questions have been added to the questionnaire, (ii) what features or questions have been removed from the questionnaire, and why; (f) in what ways has VAC promoted its existence to veterans; (g) how many individual veterans have (i) applied for, (ii) received, VAC benefits by way of the Benefits Navigator since its creation; and (h) is or was it ever a standard component of VAC’s intake process for benefit applicants, and, if not, what are VAC’s plans to integrate it as a mandatory first point of entry for all applicants?
In the House of Commons on June 20th, 2022. See this statement in context.