Rachel Blaney on Questions on the Order Paper

With regard to the conclusion pilot at Veterans Affairs Canada (VAC): (a) how is this pilot structured; (b) who is responsible for making decisions; (c) what are the criteria used in making determinations of whether or not to remove veterans from direct case management; (d) is the current or assigned case manager asked to provide input on the veteran’s file before a decision is made whether or not to remove the veteran from direct case management; (e) is there a review process and how does it work; (f) how are veterans informed of any decision regarding their file; (g) if the veteran disagrees with the decision is there a process to appeal; (h) what process is followed if a veteran services agent wants to challenge the movement of the veteran’s file from case management to guided support as part of this pilot; and (i) is there an option for the veteran to move back to case management if guided support through the conclusion pilot is not working for them?