Mr. Speaker, passport applicants with proof of travel within two business days are not turned away from passport sites. In large urban centers, Service Canada has implemented triage measures to provide a more intensive, client-specific approach. Across the country, managers and executives are speaking directly with clients in order to triage lineups at specialized passport sites. This ensures that clients are prioritized by date of travel and, while wait times may be lengthy, are provided the service required.
Clients travelling within two business days are instructed to visit a specialized passport site that offers urgent pickup service, while those travelling within 45 business days are encouraged to make an appointment and apply in person at one of the 35 passport sites across the country. Clients travelling beyond 45 business days can make an appointment and apply in person at a Service Canada centre or by mail. We do not track the number of individuals who do not receive service at passport offices.
The service standard for processing the in-person passport applications done at one of the Service Canada specialized passport sites is 10 days. Service Canada has been continuously meeting the performance target for this service standard. For the week ending July 31, 96% of those who applied in person at a specialized passport office received their passports in under 10 business days, and 81% of Canadians currently receive their passports in under 40 business days.