Madam Speaker, there is an area I have not really provided very much comment on to improve standards, and that is the issue of competition. It would be a wonderful thing to see.
I genuinely believe that the best way to improve some of the services we receive is through competition. We need to encourage and promote that competition. Where there is a lack of genuine competition there is an obligation on agencies, such as government, to ensure some basic service standards are being applied. Canadians deserve equality.
Obligating airlines and airports to start publishing records would ensure more accountability. Registering the complaints and how airlines and airports are dealing with them would go a long way in improving service standards. In other words, let us start publishing that information for accountability and transparency purposes.