With regard to Veterans Affairs Canada (VAC): (a) what is the process for a case manager or Veterans Service Agent (VSA) to approve a veteran or a veteran's family member to receive services from a service provider; (b) how are case managers and VSAs made aware of service providers; and (c) what is the process for evaluating service providers, and (i) by whom, and (ii) how often, are service providers evaluated?
In the House of Commons on March 20th, 2023. See this statement in context.