Madam Speaker, the Government of Canada is committed to ensuring that travellers' rights are respected by airlines when air travel does not go according to plan.
The proposed amendments to the Canada Transportation Act will increase airlines' burden of proof by requiring them to compensate travellers unless they can prove that a disruption was caused by a circumstance set out in the list of exceptions.
The proposed measures would also streamline the processes for administering air travel complaints at the Canadian Transportation Agency and requires the agency to make public a summary of each decision made by complaint resolution officers. This would inform passengers on that same flight whether compensation has been awarded.