With regard to BGRS, which is handling the Canadian Armed Forces’ (CAF) relocation program: (a) on what date was the contract awarded to BGRS; (b) what firm was responsible for the relocation program prior to BGRS; (c) was the contract awarded to BGRS as a result of the expiry of the previous contract with that firm; (d) if the answer in (c) is negative, why was there a change in the firm responsible for the program; (e) was the contract awarded by mutual agreement or through a competitive bidding process; (f) how many compensation awards to CAF members in connection with their relocation have been subsequently claimed retroactively or cancelled (i) since the start of the contract with BGRS, (ii) for the duration of the contract with the firm that preceded BGRS, broken down by year; (g) how many complaints have been received regarding file management (i) since the start of the contract with BGRS, (ii) by the firm that preceded BGRS, broken down by year; and (h) what is the ratio of the number of complaints per number of files handled (i) since the contract was awarded to BGRS, (ii) by the firm that preceded BGRS, broken down by year?
In the House of Commons on May 31st, 2023. See this statement in context.