With regard to the Canadian Transportation Agency (CTA), as of June 7, 2023: (a) what is the current backlog of air travel complaints, both in terms of the number of complaints and the number of months that new complaints are projected to wait before receiving a decision; (b) how many CTA employees are currently assigned to process air travel complaints; (c) what is the increase in the number of CTA employees assigned to work on air travel complaints between January 1 and June 7, 2023; and (d) what is the expected timeline for when the CTA backlog will be cleared to a point where new complaints receive a decision within (i) six months, (ii) three months, (iii) 30 days?
In the House of Commons on September 18th, 2023. See this statement in context.