With regard to Veterans Affairs Canada (VAC) benefits delivered via contract by Medavie Blue Cross: (a) from January 1, 2022, to December 12, 2023, how many technical issues with the Medavie Blue Cross online portal were reported listed by (i) month, (ii) claim area affected; (b) how many veterans did these technical issues effect; (c) what was the dollar amount of outstanding or delayed claims; (d) what communication did Medavie Blue Cross and VAC issue to veterans to alert them of issues with the online portal and alternative submission processes; (e) how many pages are in the forms required to request a special medication authorization; (f) does VAC reimburse costs to physicians and pharmacists for completing these requests; (g) what are the claim processing service standards as set out in the contract; (h) what standard did Medavie Blue Cross report listed by month in (i) 2022, (ii) 2023; (i) what contract supervision have VAC undertaken with Medavie Blue Cross to ensure a high standard of service delivery and correct technical issues with the online portal?
In the House of Commons on January 29th, 2024. See this statement in context.