Mario Simard on Questions Passed as Orders for Returns

With regard to the Canada Greener Homes Initiative administered by Natural Resources Canada: (a) for each of the two programs, the Canada Greener Homes Grant and the Canada Greener Homes Loan, what are the (i) eligibility criteria, (ii) total budget allocated for Canadians, broken down by province and territory, (iii) various amounts that can be allocated as grants or loans to install equipment or appliances based on the eligibility criteria; (b) for the Canada Greener Homes Loan program administered by the private Vancouver-based company Intellifi Corporation, what are the actual terms of the service contract entered into with this company, including (i) the tendering process that led to the selection of the company, (ii) the value of the contract and the amounts committed by Natural Resources Canada to the company, (iii) the duration of the contract and the date on which it ends, (iv) an exhaustive description of the company’s responsibilities; and (c) given that Quebec residents submit their applications through the provincial program Rénoclimat, which then forwards them to Natural Resources Canada, and that since spring 2021, only 23% of the 48,000 applications forwarded by Quebec to Natural Resources Canada have been processed, and that Quebec applicants have complained about service efficiency and quality, including follow-up e-mails sent in English only, what resources are dedicated to processing these applications, such as the (i) entities involved in managing the applications, (ii) total number of employees able to process applications in English only, (iii) total number of employees able to process applications in French only, (iv) total number of employees able to process applications in both official languages, (v) total number of applications submitted in each of the two official languages, broken down by year since the program was implemented, (vi) minimum language skills required of employees responsible for processing applications in French, (vii) name and year of the computer operating system used to administer and manage applications eligible for the program, (viii) number of applications processed per quarter and the number of applications, (ix) average number of days it takes to obtain a response for applications in French and applications in English?