With regard to the CRA: (a) how many toll-free telephone lines are available for taxpayers to contact the agency, broken down by purpose or business line; (b) what are the toll-free telephone numbers in (a); (c) for callers who call each of the numbers in (b), what has been the average wait time to speak with an agent, for each of the last five years; (d) what percentage of callers to the numbers in (b) received a message that the line was full and they should call back later, for each of the last five years, broken down by month and year; and (e) what percentage of calls to the numbers in (b) were disconnected before an agent could answer, for each of the last five years, broken down by month and year?
In the House of Commons on December 11th, 2024. See this statement in context.