Mr. Speaker, the Treasury Board Secretariat, or TBS, Claims Office runs its monthly statistical report on the first working day of the month. The most recent report was run on March 1, 2024.
The TBS Claims Office uses a specially designed Client Relationship Management, or CRM, system that is internal to TBS and has as its primary function the capability to manage and track the submission and processing of claims. As the CRM system has limited capability to gather and produce detailed statistical reports on a historical basis, the information provided is cumulative from the date of inception to the date of the report.
With regard to (a)(i), (ii), (iii), (iv), (v) and (vi), s of March 1, 2024, the TBS Claims Office has received the following total number of claims for the following: out-of-pocket expenses: 2,701; impacts on income taxes and government benefits: 1,516; requests for advances on government benefits: 20; reimbursements for tax advice: 4,026; compensation for severe impacts: 1,272; and general compensation for damages related to Phoenix: 28,620.
Note that the total number of claims made per category does not include cancelled claims. Reporting errors (now corrected) had previously included cancelled claims in the overall total number of claims received.
Also note that the TBS Claims Office monthly statistical report only tracks the number of claims received and processed by the TBS Claims Office. Claims for Phoenix-related damages processed and paid by other means are not captured in the TBS Claims Office reporting, rather are reported annually in the Public Accounts of Canada as payments of claims against the Crown. As such, a specific breakdown of the total number of general damages claims received since the signing of the Memoranda on Phoenix-related Damages is not possible.
With regard to (b)(i), (ii) and (iii), or each claim referred to in (a), the following is the number of claims received for out of pocket expenses: 2,701; impacts on income taxes and government benefits: 1,516; requests for advances on government benefits: 20; reimbursements for tax advice: 4,026; compensation for severe impacts: 1,272; and general compensation for damages related to Phoenix: 28,620. The following are the number of claims accepted for out of pocket expenses: 2,231; impacts on income taxes and government benefits: 1,011; requests for advances on government benefits: 17; reimbursements for tax advice: 3,928; compensation for severe impacts: 267; and general compensation for damages related to Phoenix: 23,753. The following are the number of claims rejected for out of pocket expenses: 427; impacts on income taxes and government benefits: 445; requests for advances on government benefits: 3; reimbursements for tax advice: 90; compensation for severe impacts: 637; and general compensation for damages related to Phoenix: 4,788.
The difference between the overall number of claims received and the number of claims reported as accepted and rejected is due to the number of claims currently in progress.