With regard to correspondence, written or electronic, received by the Canada Revenue Agency (CRA) from 2016 to 2024, broken down by year: (a) what was the total amount of correspondence received by the CRA; (b) what was the average length in days for a complete response, excluding the acknowledgement of receipt reply; (c) how many and what percentages of final responses took (i) over six months, (ii) over 12 months, (iii) over 18 months, (iv) over 24 months; (d) how many pieces of correspondence have yet to receive a final response and what is the oldest piece of correspondence that has yet to receive a final response; (e) what is the total yearly budget for all CRA correspondence operations; and (f) what is the total number of employees assigned to CRA correspondence operations?
In the House of Commons on May 6th, 2024. See this statement in context.