Mr. Speaker, I thank my colleague for his kind words.
It is important to point out that there is already a system for handling complaints internally. There is no requirement for public disclosure, however, which allows for the possibility that complaints may not always be handled objectively and without bias.
The union even came to tell us that it would be a good thing. Yes, it is good for the public, but it would also be good if officers themselves could file complaints against their superiors. Apparently it is complicated to do it through the internal process. Obviously, this will promote public trust, or at least, I hope it will.
Earlier on, my colleagues were talking about funding. We need to make sure that the commission is properly funded so that all complaints are processed and people receive a response. Sometimes, the process seems long and arduous, and people might think that a response will never come. If someone has a bad experience, and on top of that, they get no response to their complaint, their trust in the institution will suffer. That does not encourage trust in the CBSA.
I really hope that Bill C‑20 will help improve public trust in the government authorities in charge of public safety.