With regard to the Canadian Transportation Agency’s (CTA) resolution process for air travel complaints since the inception of the Air Passenger Protection Regulations in 2019, broken down by year: (a) what is the average time from complaint submission to resolution; (b) how much compensation has been paid to passengers; (c) how many complaints filed with the CTA have been dropped voluntarily by the complainant before resolution, broken down by what stage in the process they were dropped; (d) how many complaints have been refused by a CTA complaint resolution officer; (e) how many complaints have been resolved through each of the resolution methods (i) mediation, (ii) settlement, (iii) adjudication without mediation; (f) what is the backlog of unresolved complaints; and (g) what is the current number of unresolved complaints before the CTA?
In the House of Commons on September 16th, 2024. See this statement in context.