Mr. Speaker, when Canadians have problems with their CRA My Account online, they have no choice but to contact the ministry by telephone. Here is what typically happens: When they call the CRA's toll-free number, more often than not, they are greeted by a recorded message telling them the line is full and to try again later. When they do get through, they are frequently put on hold for as long as four hours, which can then end when the phone line simply goes dead. Several entire days can be consumed in this stressful exercise.
This problem was identified by the Auditor General in 2018, but, if anything, it seems to be getting worse. Why is it not being fixed after six years?