Mr. Speaker, I am honoured to table a petition from Canadians and people from Courtenay—Alberni who are deeply frustrated with the chronic service failures at the Canada Revenue Agency.
Petitioners know that, across the country, especially among seniors, those without Internet and rural residents, people face serious difficulties accessing timely CRA services. In regions like mine in Courtenay—Alberni, there are no in-person options. The online portal cannot resolve complex issues, and many are left waiting hours on hold, only to have calls dropped or accounts locked. They cite that, since the previous Conservative government closed many offices and the Liberal government cut thousands of workers, services have deteriorated dramatically and Canadians often wait weeks or months without help, while even MPs and their staff struggle to assist constituents.
The petitioners urge the government to increase staffing, restore in-person options, fix technical barriers and ensure complex cases are resolved promptly. Canadians deserve accessible, reliable service.