Mr. Speaker, three things are certain in life. They are death, taxes and that we will wait on hold when we call the CRA, according to today's Auditor General report. CRA's own service standards were only met 18% of the time, with wait times doubling over the last year. Only 17% of agents could accurately provide basic tax information.
Complaints have increased by 145% in the last three years, so can the minister explain why Canadians are paying so much, yet receiving so little?