Mr. Speaker, the Auditor General report shows that the CRA had a huge increase in deflected calls, from one million to eight million in one year. People in the southwest wait hours, sometimes days, to reach a service agent, and then they have to deal with huge delays in resolving their file, even if the CRA made the mistake. The CRA fails to meet its own service standards after already lowering them, and the odds are high that the agents will give inaccurate information, but its budget went up 70%.
Why is it that with the Liberals, Canadians always pay more but get less?