Mr. Speaker, in a scathing report from the Auditor General, it was revealed yesterday that complaints against the CRA's contact centres have risen 145% in the last three years. Their phone system is nearly four times over-budget, costing taxpayers more than $190 million, but few get through and the ones who do receive the wrong information 83% of the time.
To add insult to injury, the Liberal government failed to properly review contracts worth tens of millions of dollars before issuing payments: “there was no process documented or followed to ensure the amounts invoiced...were accurate”. Does that sound familiar? The Auditor General found the same issue during the Liberal arrive scam, in which federal policies were “frequent[ly] disregard[ed].”
Canadians are stuck with more of the same Liberal incompetence. Conservatives will continue to hold the government to account on its repeated failures to ensure Canadians receive value for their money.