Mr. Speaker, it is clear that the Government of Canada will continue to closely monitor the results of this plan in the short and longer term. We will oversee the overall success of this plan, which will be assessed based on improvements in clients' experience.
Given the agency's commitment when proving the accuracy of responses provided by contact centre representatives, we will be tracking the performance closely. Our expectation is clear: The accuracy rate for general enquiries should be just as high as that for enquiries related to specific taxpayer files.
Finally, we will also monitor key indicators such as reductions in call volume and processing times, and the effectiveness of new solutions such as the platforms and AI tools to ensure better access to timely services for Canadians. Asking the agency to swiftly implement the 100-day plan was a decisive action by the government. Canadians deserve timely, accurate and accessible service from the agency's contact centres, and it is the agency's responsibility to deliver it.