Mr. Speaker, rapid technological change is creating opportunities to deliver services in ways that are more accessible, responsive and affordable for Canadians.
Indeed, we are going through the exercise now of trying to integrate many of the systems in government services so that information will be more readily available and we will be able to get answers. The Minister of Public Works is doing the same thing and is involved in this exercise to make information more accessible to Canadians.
Certainly the human factor is a very important one and our frontline workers will continue to be very important in the delivery of such services. While people may be able call up information about government services on their computer or even their television screen, it is important they have the option of being able to contact somebody who can also provide that information.
We are giving Canadians the options. Certainly, one-stop shopping, the concept of not being shoved around from pillar to post when you need information about government services and want to access them, is very important. There will continue to be a human face in the provision of government services which we want to make more efficient and effective in how they are delivered to Canadians.