Madam Speaker, yesterday I returned from the Canada Remembers ceremonies in the Netherlands. I will never forget this truly emotional experience for Canadian veterans and also the genuine expression of gratitude the people of Holland displayed for the Canadian liberators of their country. The bergermeester of Arnhem told that in relation to their actions, Canadian veterans are far too modest.
I have always felt a deep appreciation for the veterans of our country. Until I visited the graves of fallen Canadian soldiers, sailors and airmen in the Netherlands and Germany, I did not have a true understanding of the death and devastation that took place 50 years ago. Being born 10 years after the war, it was not part of my personal experience, aside from Remembrance Day each year.
Canadians should always remember over 6,000 Canadians have their final resting place in Holland and in Germany. As I walked through the rows of white headstones in Groesbeck, Arnhem, Bergen-Op-Zoom, Holten, Reinberg and Reichwald war cemeteries, I was shocked. The events of 50 years ago were enhanced in my mind by the ages of those Canadians who died. Many were 18 and 19 years old. We truly lost a generation. Their contribution must always be remembered.
For those veterans who returned to Canada, we have an obligation to ensure legislation is in place to effectively and efficiently deal with their disabilities.
The raison d'être for Bill C-67 is to speed up the time veterans wait when applying for a disability pension while clearing the backlog of some 12,500 veterans currently awaiting a decision on their claim without removing any of the rights and benefits veterans currently possess.
The government has promised to accomplished this task in two years. This is a commendable goal, enthusiastically endorsed by the Reform Party. As co-critic for defence and critic for veteran affairs, I would be more than happy to speak in favour of a bill that promised to accomplish this. However, like many veterans, I am doubtful whether this bill will succeed.
After carefully analysing Bill C-67 and after consulting veterans, grassroot veterans organizations, advocates of veterans, former and current employees of the Department of Veterans Affairs and former members of the Canadian pension commission and the veterans appeal board, I still have grave concerns about this piece of legislation.
The thing that must be answered is why veterans who currently average 73 years of age have to wait up to five years to receive a disability pension. For the record, the current situation is appalling. When a veteran applies for a disability pension at the first level he must wait 18 to 20 months for a decision. Seventy per cent of those who apply are turned down. The veteran then must appeal the decision and is often forced to go through two levels of appeal before a final decision is made. This can take another three years. Seventy per cent to eighty per cent of those who appeal do receive a pension, albeit often at a lower amount than expected. This is for those who are still alive after applying or appealing.
It is sad to say that because of the age of these veterans many never collect their disability pension due to the time factor and actually pass away during the process.
Let us look at the reasons for these delays. In an enlightening presentation to the Standing Committee on National Defence and Veterans Affairs that ruffled more than a few feathers, Mr. Hugh Peacock, a pension advocate with the Royal Canadian Legion and a former employee of the Canadian pension commission, stated the delays are caused by a variety of factors that can be addressed without introducing the reforms presented before us today in Bill C-67.
He gave the example of a typical case that he had chosen randomly from his files and outlined where the delays come from. When the advocate sent the first level application to the Canadian pension commission in Charlottetown for processing it took eight weeks from the time it arrived to create a file on a case. Then documents were ordered from the National Archives. They took 10 weeks to arrive in Charlottetown because the National Archives does not like original documents to be sent to Charlottetown, which is completely understandable.
Therefore photocopiers at the Department of Veterans Affairs, headquartered here in Ottawa on Wellington Street, must photocopy some 200 pages of material so the case can be sent to the CPC in Prince Edward Island. Once in Prince Edward Island it took five weeks for someone to review the documents and to write a precis of the case so medical advisors to the Canadian pension commission could read all of the documents. The
medical advisors took another seven weeks to make a recommendation on that case.
The Canadian pension commission then took six weeks to make a final decision. After its decision was rendered it took another six weeks for DVA to inform the veteran of that decision. That totals 42 weeks for an elderly veteran to wait for a decision on his claim. It is clear where the delays lay. It is clear the fateful decision to move the Canadian pension commission to Charlottetown is largely responsible, though not exclusively, for the delays.
This experiment in regional economic development has cost veterans dearly and I hope the government has learned a very valuable lesson from this unfortunate and unnecessary story.
I have spent a considerable amount of time detailing where the delays come from because I want to establish a very important fact. The current independent bureau of pension advocates, its lawyers and paralegals are not responsible for these delays.
The goal of the legislation is to speed up the time it takes veterans to get their disability pensions without the veterans losing any of the rights they currently possess. This is also the aim of the Reform Party, yet we disagree on the means to this end.
One of the main points of disagreement centres on whether the bureau of pension advocates should remain an independent body at the disposal of veterans at the first level or whether it should be moved and made a part of the Department of Veterans Affairs at the appeal level only.
A number of arguments have been made by the standing committee on defence and veterans affairs and in the House in this regard and I have reviewed them extensively. After careful consideration I have concluded the bureau of pension advocates should remain an independent body at the disposal of veterans. Why? I fail to see how removing the bureau from the first level will save any time in the current system. The only way to speed up the system is to ensure more applications are accepted at the first level. These applications must be well prepared because the department currently rejects 70 per cent of them but goes on to accept 80 per cent of the appeals at the second or third level.
The typical time it takes for the bureau lawyer to prepare an application is in the area of two to three months, a modest period of time to prepare a case when the veteran knows he will be forced to do battle with the department to receive his disability pension.
The remaining delays at the first level, which commonly take a year and a half, are the responsibility of the department. Ironically, the government feels removing the bureau from the first level will speed up the system because it will focus on appeals only.
Under this legislation the government intends to have a departmental clerk assist the veteran in filling out the first level application. The first level decision will then be adjudicated by the department, not the Canada pension commission. It could be true that the first level decision will be faster, but will the acceptance rate be greater than 30 per cent? Given the department's past record of rejecting 70 per cent of first level applications, I have to question that.
If the veteran has to appeal the case he has to then go to a bureau lawyer who now is not working for the veteran but working for the Department of Veterans Affairs. The lawyer who answers directly to the minister must start to prepare the appellant's case from scratch, which will take months or years because nothing in the bill speeds up the appeal process which currently takes up to three and a half years.
If the government intends to focus all of the bureau's resources at the appeal level it is obvious the first level acceptance rate will not increase. The intent is obviously not there. The majority of veterans will still have to wait years to get their disability pension. With the average age of veterans approaching 74 this is too little, too late.
I firmly believe that if the process is to be speeded up the first level acceptance rate must be increased so there are few appeals. The way to accomplish that is twofold. First, have first level applications expertly filled out by a bureau lawyer so the veteran's case is solid. Second, the department should consider the success rate for past appeals, which is about 80 per cent, and use the benefit of the doubt clause more liberally to increase the first level acceptance rate. This two track approach would substantially speed up the system and serve the best interests of veterans.
Now I will tackle the issue of veterans' rights. Last week the hon. member for Bonavista-Trinity-Conception stated the bill would not take away any of the current rights of veterans. This is not fact but it is a point of debate. I would argue that Bill C-67 takes away the rights of veterans in a number of areas.
It removes the Bureau of Pensions Advocates from the first level of decision making by adding it to the department. This calls into question the veterans right to solicitor/client privilege.
At the first level the veteran will deal with a pension officer or paralegal who works directly for the department, not an independent lawyer or paralegal under the direction of a lawyer. Thus at the first level solicitor/client privilege is lost.
If the veteran errs in the information given to his pension officer who works for the Department of Veterans Affairs, it could be used against the veteran when his case is adjudicated by that department. This is a conflict of interest. It presents an arrangement that precludes any sort of confidentiality between veterans and pension officers.
The veteranalso loses solicitor client privilege at the appeal level. He has access to a bureau lawyer. However the lawyer is no longer an independent solicitor who keeps the veteran's case in confidence. He is now an employee of the Department of Veterans Affairs. His paycheque comes from the Department of Veterans Affairs. I conclude this is a conflict of interest and works against veterans.
How can the veteran be confident that the information he gives the bureau advocate will not be used against him when the advocate works for the department and not for him? The veteran is already angry and frustrated that he has to appeal his case in the first place. Now he has to trust another departmental employee with his case. Therefore under this legislation veterans will lose the right to solicitorclient privilege.
I foresee another difficulty with the Bureau of Pensions Advocates being removed from the first level. Under Bill C-67 the size of the bureaucracy will be increased and the minister will be getting more power to influence the department's internal affairs.
I think every member of the House would agree that bureaucracies in the country are too big as it is. Under these proposals the minister may have undue influence over the whole decision making process, the quality of service or the rate of acceptance.
Departmental employees will be vulnerable to receiving direction that could deter from encouraging veterans to pursue benefits and services to which they are entitled. They will also be under pressure to take part in fiscal restraint. Even an offhanded comment by the minister could affect the way his staff deals with veterans. We only have to look at the way the money markets danced and sang to the finance minister's prebudget comments, to the detriment of Canadians.
Veterans will lose a number of other rights under the legislation. I have offered the government a number of amendments that would have corrected the situation. I was in consultation with many groups of veterans including the Royal Canadian Legion which represents some 250,000 veterans. The member opposite does not have an ear for listening to grassroots consultations.
However it must be stated that it is totally unclear at this point what the regulations will say. We have not even seen the regulations or even know for a fact that they exist. The rights of veterans under Bill C-67 will no longer be law. The government has said that they will be in regulations. This is extremely important. Regulations can be easily changed behind closed doors, while laws must be changed in full view of the public.
I conclude my remarks by stating that Bill C-67 is a bad piece of legislation for Canada and for Canada's veterans. This is unfortunate because we have lost an opportunity to speed up the process so that veterans get the service and the pensions they deserve. Instead veterans face more delays and a decrease in their rights and services.
Without a commitment on the part of the government to increase first level acceptance rates this cannot be legislated. The majority of veterans will be locked into a lengthy appeal process without an independent advocate or paralegal to guide them through. The veteran is now faced with the prospect of dealing with yet another bureaucrat that works for the department.
I call on all members of the House to vote against Bill C-67. During the Remembrance Day ceremonies in the Netherlands that I took part in "The Last Post" was played at each and every one of the ceremonies. Let everyone in the House vote against the bill which sounds the last post for the rights of Canadian veterans. They fought and some of them died so that we would have the freedom to vote for what is right and for what is just. For once, let us have the courage to vote that way.