Mr. Speaker, Foreign Affairs and International Trade Canada recognizes bilingualism as an important component in Canada's international relations. I would like to take this opportunity to give our assurance that the department is responding to all its legal obligations in official languages and is devoting great efforts to promoting linguistic duality.
I would like to take this opportunity also to address the recent report card that Foreign Affairs and International Trade Canada received from the Commissioner of Official Languages. As members know, our department was one of the 16 institutions that received a report card. We are taking the feedback very seriously and we are already taking concrete steps to improve those areas requiring attention.
We are pleased that the commissioner acknowledged that the service we provided by email was available 100% of the time in the official language of choice and that visual active offer was present 97% of the time. Equally, we are happy to know that service in the language of the linguistic minority was available 92% of the time.
Other areas of strength are the overall management of the official languages program, awareness sessions for staff at all levels, an integrated system for monitoring, including official language performance at missions, and promotion of linguistic duality by celebrating la Journée internationale de la Francophonie.
We are also a member of the implementation committee of Citizenship and Immigration Canada's 2006-2011 strategic plan to foster immigration to francophone minority communities. Also, through the speakers program, departmental officials made several outreach efforts to be in contact with the official language minority communities in order to promote our mandate, priorities, programs and services.
To address areas of concern we are finalizing the development of a new comprehensive official languages action plan for 2011 and onward. The plan is an integral part of our corporate planning and is in keeping with our report on plans and priorities for 2011-12, which commits to an active promotion of the use of official languages in the workplace. The plan includes the implementation of strategies and monitoring mechanisms to improve the management of the official languages program and to increase the visibility of official languages in the department.
To ensure broad and coherent planning and implementation, we have accelerated the work of our network of official languages coordinators which represents headquarters, regions and all of our missions abroad, over 150 offices. The network holds quarterly meetings, chaired by our official languages champion.
We have already communicated with all of our heads of mission and asked them to provide us with measures that they have implemented to ensure bilingual service to the public. Missions responded overwhelmingly with positive, proactive measures to ensure linguistic duality, including for services offered by all relevant sections of our mission.
We are well aware that there is still work to be done and we will pursue initiatives already under way and continue to evaluate how we can improve and raise awareness at our missions abroad.