Mr. Speaker, I will be splitting my time with the member for Haliburton—Kawartha Lakes—Brock.
I would like to respond to the motion that was raised by the member opposite. I would like to say, first, that I find that the remarks made belie the facts as they are and the situation as we find it.
First, let us have a look at the legacy we have inherited. We find that there was a $975 tax on immigrants or newcomers coming into Canada. Can members imagine attempting to help Canadians, attempting to get them on their feet, and imposing a $975 fee on every person at the time when they might need assistance, when they need to get on their feet, and when they need help to integrate? That is the legacy. That is the fact when we took over government.
Another fact is that during the years of tenure of the opposition party, the backlog increased by 750,000. We are still attempting to reduce that backlog today. Is that a vision? The member asked if we had a vision.
I can tell members that the previous government, in the 11 or 12 years, had no vision. It bumbled along and allowed the situation to get to where it is today. It froze settlement funding for 10 years. There was no settlement funding to help integrate new citizens, to help them gain another language, and to help them understand the society they were integrating into. Can members imagine marginally increasing the immigration totals without providing the agencies and third parties with the means to help newcomers become what they could be?
We have allocated $307 million over two years to over 400-and-some agencies in Canada that will help newcomers better integrate. That is a vision. That has the newcomer in mind. Where was the vision of the previous government?
In addition, we have granted over 11,000 off-campus work permits to international students. In fact, in this year, we have allowed international students to work off-campus, something the previous government did not do, and then allowed them to apply to become permanent residents of this country. That is a visionary move.
We have also set the highest targets that have been in place over the last 12 years. We are processing a record number of temporary foreign worker applications to meet the labour needs that have been experienced in our country.
We are also doing more. There is a provincial nominee program that we are certainly promoting. We are ensuring that all the provinces across Canada are able to utilize this program in order to have those applications processed within a year, which is something that had not happened under the previous government. We know that some provinces have taken advantage of that program in a significant way.
The immigration system is in fact an enormous operation. Every single day, thousands of people apply to come to Canada. They want to come here for a variety of reasons, whether to visit, to live, to work, to study or to find a place of refuge. We are proud to be the country of choice for many students, visitors, workers, and immigrants from all over the world.
Canada would not be such a wonderfully diverse, prosperous and successful place without the contribution of those who have come here from all over the world in search of a better life.
Canada's immigration officers make over two million decisions every year for people who want to come to Canada to live, visit, work or study. The government is going to stand behind the administration and the department to ensure they have the tools and the equipment to do their job, which is something the previous government failed to do.
Our commitment to service is demonstrated by the fact that, despite the volume, some of these decisions are made very quickly. For example, temporary resident visas for visitors, students and temporary workers are usually processed in less than a month. Visitor visas are now processed in less than two days. We are maintaining these times, despite an increase in the number of applications.
Unfortunately, even with that level of activity, there are wait times in some immigration categories. This is particularly true for people wishing to become permanent residents of Canada. We are committed to putting an end to the backlog that the Liberals allowed to accumulate when they were in government.
We are making progress. I am pleased to say that we are now processing more applications every year than we take in, reversing a trend that has contributed to the inventory for many years. If we process more than we take in, that will reduce the backlog and not increase it, as has happened over the last 10 or more years.
We have also taken steps to reduce processing times with encouraging results. About 70% of applications for spouses and children are processed in our overseas offices within six months. This represents a one month reduction in the processing time for this category, compared to the previous government in 2005.
We are also helping to ensure that Canada gets the skilled workers it needs in the right places in a timely fashion. Most provincially selected skilled workers are processed within a year of applying. We are certainly helping newcomers get work in Canada faster and we are also helping our labour market needs.
Finally, we have taken steps to improve the refugee protection system. I can say that the United Nations High Commissioner has praised our system as a model to other countries, and certainly we want to continue in that regard, and make it efficient and responsive to the needs of refugees.
The inventory of refugee outstanding claims has been cut by over 50% compared to 2001 under the previous government. At the same time we have reduced the processing time for refugee claims to just over one year, and we must continue to do better.
These improvements have strengthened Canada's refugee system which is already recognized by the United Nations as one of the best and fairest in the world. Understandably, given the demand, it takes time to process the number of applications we receive, but maintaining the integrity of our programs and the security of all Canadians is critical. There is a balance. We must therefore ensure that the proper medical and security checks have been done.
However, even with all the care that must be taken with each application, Canada accepts more than 200,000 new permanent residents a year as well as 100 temporary foreign workers, and those numbers are rising. This is something we should be proud of, contrary to the motion made by the member opposite.
Our government's commitment to service improvement does not stop there. We have also made advances in several other areas. For example, our award winning call centre is performing beyond industry standards. The call centre has been recognized nationally for its commitment to service improvement, answering over 90% of the calls and increasing client satisfaction to 73%. This is a vast improvement over 2003 when the call centre was answering less than 15% of the calls and client satisfaction stood at just over 50%.
We have added a new electronic service to our overseas visa offices that allows people to inquire about the status of their visa applications by email from anywhere in the world, or through their members of Parliament. The response time is within reasonable and acceptable levels.
We recognize that many of our service improvements must focus on making it faster for people to immigrate to Canada, but we cannot stop there. Our services also extend to helping immigrants settle and adapt to Canada after they arrive.
Building a better life in a strange, new country is not always easy. We have long ago learned that it is not enough to say to newcomers, “Welcome to Canada. Good luck. Take care and keep warm”. We must do more.
We must do everything we can to ensure they can become what they can be and that their talents are utilized to the maximum capacity. That means we must be very much interested in the services that are available to help them integrate into society. Just the challenges of taking a bus, opening a bank account, learning a second language, and adapting to the community are unique and in a lot of respects difficult.
I had the distinct pleasure of being in the front line workers offices, both in Winnipeg and Saskatchewan, to see how appreciative the newcomers are of those services that are provided. The $307 million that has been allocated over the next two years is well received by the front line workers who have been stretched to capacity, attempting to do a job without the funds, without the tools and without the resources.
We have given them the tools, the resources, and the funds to do what they have to do, so that newcomers can become what they can be, something the previous government failed to do. The Liberals shut their eyes without a vision and without any dollars to back those people who are on the front lines to make it happen.
We have done a number of things, like reducing the permanent residence fee, allowing $18 million to be allocated to foreign credential recognition, ensuring that credentials can be recognized appropriately and that immigrants can integrate into society and become proud citizens and co-citizens of our country, as they well should be.