Mr. Speaker, in response to a) Veterans Affairs Canada does not have a process to capture this specific information.
In response to b) Since the start of the new veterans charter program, from April 1, 2006 to March 31, 2009, there have been 1, 234 medical departmental reviews requested specifically for disability awards. This represents approximately 5% of the total number of applications received.
Of those 1, 234 medical department reviews, 758 have been deemed favourable after applicants provided new evidence. 406 have been deemed unfavourable. There are 70 cases where no decision could be made as it was determined that the department did not have jurisdiction at the time to proceed with the review, for example the Veterans Review and Appeal Board had jurisdiction.
In response to c) Since the start of the new veterans charter program, April 1, 2006 to March 31, 2009, there have been 6,082 reassessments requested specifically for disability awards.
In response to d) The new veterans charter was implemented on April 1, 2006. Monitoring is underway and adjustments to new veterans charter programs will be considered accordingly. In addition, Veterans Affairs Canada’s audit and evaluation division is currently conducting a comprehensive evaluation of the new veterans charter. This evaluation is divided into three phases with a report developed for each phase.
Phase I--focus on the relevance and rationale of the new veterans charter and its programs; Phase II--focus on outreach and the service delivery framework; Phase III--focus on unintended impacts and the success in achieving desired outcome.
The reporting is scheduled to be completed by December 2010.
The department also evaluates feedback on the new veterans charter programs, including the disability award and death genefit, as it is received. For example: 1) The department continues to consult with veterans' organizations to hear their concerns. 2) The special needs advisory group, which has been in place since the beginning of the new veterans charter, has submitted four reports, providing observations and recommendations for Veterans Affairs Canada’s consideration with regard to improving the new veterans charter from a special-needs veterans’ perspective. 3) The new veterans charter advisory group has also undertaken a study of new veterans charter programs. Their findings and recommendations were detailed in a report, which was submitted to the department in October. The department will continue to explore and analyse the findings of evaluations/reviews of the new veterans charter, as well as feedback received internally and from clients, to maximize existing authority to the benefit of our clients and to consider if, and where, there might be gaps in that authority.