With respect to the new Veterans Charter and the tax-free, lump-sum Disability Award and Death Benefit for fiscal years 2005-2006 to 2008-2009: (a) how many Disability Award or Death Benefit files have been forwarded to the Deputy Minister or Minister of Veterans Affairs' because of problems associated with the lump-sum payment; (b) how many recipients of the lump-sum Disability Award or the Death Benefit filed a complaint with the department about the lump-sum payment; (c) after receiving a lump-sum payment, how many recipients or their dependants have requested additional funds; and (d) has Veterans Affairs Canada reviewed or evaluated the lump-sum Disability Award and Death Benefit programs and, if so, what findings or conclusions have been made?