Mr. Speaker, the closure of some regional offices reflects the changing demographics of Veterans across Canada. The well-being of Veterans and their families is Veterans Affairs Canada’s top priority. The department is committed to providing them with the exemplary benefits and programs that they deserve, no matter where they live, as part of Veterans Affairs Canada’s ongoing work to improve service and adjust to the changing needs and demographics of Veterans. Case managers will continue to make home visits to Veterans who need them.
Veterans Affairs Canada has increased the number of case managers in areas of high demand and has opened and maintained 17 operational stress injury clinics and 24 integrated personnel support centres near Canadian Armed Forces bases and major cities across Canada.
Veterans Affairs Canada has also partnered with Service Canada to provide even more options to access the Department’s programs and services, especially for those living in rural or remote areas. Canadian Armed Forces personnel, veterans and their families can now obtain general information and apply for certain benefits at any one of the approximately 600 Service Canada centres nationwide, where they also have one-stop access to a wide range of other federal programs and services.
This will mean greater convenience and less travel for Veterans, because they are no longer limited to one location for in-person service. And, to provide even more support in regions where underused area offices will be winding down, a Veterans Affairs Canada client service agent will be posted in Service Canada Centre locations--specifically Kelowna, B.C.; Saskatoon, Saskatchewan; Brandon, Manitoba; Thunder Bay, Ontario; Windsor, Ontario; Sydney, Nova Scotia; Charlottetown, Prince Edward Island; and Corner Brook, Newfoundland--to help Veterans with their benefits applications and answer any questions they may have.
Veterans across Canada can continue to expect the same high level of service and, as always, individuals can receive assistance directly from the department by calling its toll-free number, 1-866-522-2122, or by visiting its website, www.veterans.gc.ca.