Mr. Speaker, the member asked the Minister of Human Resources and Social Development if the government intended to leave the Rimouski regional Service Canada office without management.
The fact is the Rimouski region is being served better than ever under the new mandate of Service Canada.
Canadians in Rimouski and across the country can access a complete range of government services and benefits in person, by telephone, on line or by regular mail.
Over the last year more than 100 new service points were created across Canada. That means a total of 543 Service Canada centres. Seventy-nine of these are in Quebec. Never before has the presence of the Canadian government been felt in so many regions and communities including throughout Quebec and the member's riding.
The new government has been listening to Canadians who wanted Service Canada to be managed differently. Canadians were looking for better client service and we all wanted to see people helping people.
Listening to Canadians the new government is getting things done. To make Service Canada more efficient and effective in its client service, we moved from administrative and regional centres to making each Service Canada centre a self-sufficient entity responsible for serving Canadians.
In the member's riding there are three managers responsible for serving citizens. Under the former structure there was only one. The member and her constituents will no doubt be relieved to see that we have tripled the resources dedicated to assisting with accessing Government of Canada benefits and programs.
In order to meet the public's needs we have staffed these managers with a large number of citizen service agents in the five Service Canada centres in the Bas-St-Laurent area.
The changes to the roles and responsibilities of Service Canada centre managers are administrative in nature and will in no way jeopardize service or partnerships; in fact, it is quite the opposite. In the member's riding her constituents are already beginning to see ways in which service is improved.
Ninety-three per cent of Canadians now have access to these Service Canada centres. However, we as government believe we can do better than that. So in Quebec we have added 31 mobile sites to the 79 Service Canada centres already in place.
The addition of mobile Service Canada centres is an innovation whose time has come. It is a better use of resources which every taxpayer can appreciate because it offers more access to more people. This is a major and welcome innovation for those communities where it makes more sense for Service Canada to come to the citizens than waiting for the citizens to come to it. As I alluded to earlier, it brings the presence of the Government of Canada into even the most remote parts of Quebec.
Are there changes with the arrival of Service Canada? We have enacted changes that will ensure that Service Canada is a client oriented agency. Canadians want better client service. They want better value for money. They know how to use the Internet and other technologies, but they want reasonable access to service centres and they want and need face to face interaction. That is what Canada's new government has provided.
Canadians, particularly Quebeckers, are practical people. They appreciate that their new government understands them and is listening to them, and we are getting things done.