Olivia Chow

[Fairness at the Pumps Act, May 10th, 2010]

Madam Speaker, that is a very good question. First, NDP stands for the New Democratic Party of Canada. The extra “P” that the member added could stand for protection. That is what we want to do. We want to protect the consumers, unlike the Conservatives and the Liberals.

We supported Bill C-6. We supported making sure there are clear mandatory regulations governing toxic toys and making sure that Health Canada has the power for mandatory recalls. Yes, it was unfortunate that it was shot down in the Senate.

I want to know why the Conservative government is not bringing back a bill that would protect the children of Canada. Because right now--

[Fairness at the Pumps Act, May 10th, 2010]

Madam Speaker, I believe that if the government did the inspections, it would give the retailers a bit more protection regarding price fluctuations.

However, I noticed that when the Liberals were in government, they tended to adopt an approach of everything being done in a voluntary way. If toxic toys were the concern, they tended not to do a mandatory recall but would let the industry regulate itself and check whether or not the toys were toxic. If they were toxic, industry would tell Health Canada, but Health Canada would not do a mandatory recall. It was all about voluntary enforcement, which is no enforcement at all.

In many ways, there has to be firm guidelines, regulations or policies that if retailers are cheating consumers, they will be fined. There needs to be accurate measurements. There should be performance follow-up inspections. All of that is really important. Inspectors at Measurements Canada, which is the federal agency, should be solely responsible for the enforcement actions. All of those are important.

Also, increasing the number of annual inspections of gas pumps to approximately 65,000 is important. Right now there are only 8,000 inspections. I do not think that is anywhere near enough.

As for the 5%, I thought that between 1999 and 2007 the government's inspection of over 200,000 fuel pumps found that about 5% of the pumps delivered less fuel than reported on the pump display. In some places like Windsor, almost 25% of the fuel pumps inspected were discovered to be faulty.

As for the question in terms of the gas tax, right now 5¢ goes to municipalities. We think there should be an extra 1¢ gas tax, which would be about 440 million per 1¢ of gas tax. We think that at least 1¢ or 2¢ of that should be designated for public transit. Right now it is done per capita, which means that the city of Toronto, for example, where there is a large number of people taking public transit, is not getting the share it needs in order to fund public transit projects, such as the Transit City.

As a result, we have in the city of Toronto a lack of public transit. To go from one part of the city to another part sometimes takes two hours one way. Imagine people spending four hours taking public transit from home to work if they live in different parts of the city. That is not good enough. Traffic clogs the highways and the roads. It is important for us to invest in public transit

This bill does not deal with the gas tax. It does not deal with the price of gasoline. It just deals with the inspections and fairness for the consumers.

[Fairness at the Pumps Act, May 10th, 2010]

Obviously I have touched a raw nerve somewhere here.

That contrast is quite stunning. We know, with the HST coming in July, that $2,000 to $5,000 will disappear from a family's pocket, and that was passed in two days. In this case, however, when millions of dollars are being lost at that pumps, no action has been taken. It takes a long time.

Maybe we should not be surprised. Even though we have raised the issue of tax subsidies to big oil and gas companies over and over again, we still see at least $1.2 billion in tax incentives going to the big oil and gas companies that are making billions of dollars of profits. We have noticed that there is a bill that is about to get third reading with the support of the Liberal party and members of Parliament here, Bill C-9, which would again give these very profitable oil companies a total of $6 billion with all the corporate tax cuts.

In the other bill, we have seen that oil companies would be able to skirt around environmental assessments. Also in that bill, environmental assessments are being removed. Companies do not need a federal environmental assessment if they get a few dollars of federal funding.

A different kind of assessment or check and balance is supposed to be done through the environment side. Instead, however, whether or it is drilling or oil sands explorations, it will to be done now through the National Energy Board. It apparently has nothing to do with the environment. We just recently had a huge oil spill that is having a devastating negative impact on the environment, wildlife, birds and the species in the water. This whole addiction to oil is really quite astounding.

Bill C-14 does not deal with the price fluctuation. Sometimes the price could be at an all-time low in terms of gasoline prices and yet at the pump it is high. All of a sudden it goes up to $1.20 for no reason. It is supposed to be about supply and demand but it seems that often there is no connection.

The bill also has no increase in the number of government inspectors. It is all done by non-governmental inspections. Government has a role to play, which is to inspect to ensure that industry is doing the right thing, and yet that is not in this bill.

The bill does not establish an ombudsperson, something that the NDP has asked for over and over again. We need an independent office to evaluate the problems, investigate complaints and to ensure consumers are given justice and fairness. It is not here in this bill and it is not fair.

What else is not fair? If people were being cheated, they would think that they would get some of that money back. In this bill, even though the government would be collecting more fines, which we support, the bill says that the government would be fining minor offences up to $10,000, major offences up to $25,000 and new fines for repeated offences up to $50,000. Hopefully the government will send a message out there and fine a few gasoline companies.

However, one would think that if the government were collecting a few dollars out of it, that it would at least compensate and ensure the gas companies compensated and refunded those who were being ripped off, but no, there is nothing in here to protect the consumers. This is, in many ways, really unfair because every dollar counts, especially if and when the price of gasoline goes up.

What else does it not do? It does not actually repay the GST. The gas tax right now is 10¢ per litre but if the consumers are being shortchanged, which the last I saw amounted to $240 million, one would think that with the taxes that are charged on these so-called phantom purchases at least there should be a refund on the taxes being collected on the purchase. The bill says nothing about a tax refund or any type of compensation for those who have been ripped off. It contains nothing to deal with the price fluctuations and nothing to protect the consumers. It says nothing about an ombudsperson and there is no place to file a complaint. It is no wonder the government is known to just make a lot of noise. It makes it appear as if something is being done but it takes very little action.

Our consumer critic and industry critic will be making a lot of amendments when this bill comes to the committee and if the Conservatives and the Liberals really want to protect consumers, they will support the kinds of recommendations and amendments that the New Democrats will be pushing.

I suspect that this bill, unfortunately, may not pass until the fall. With long weekends and the summer coming up, how will people who are travelling to visit their friends and families protect themselves? I looked up some pointers. One of the pointers that I found quite fascinating was that we should put in 10 or 20 gallons and then multiply the price by 10. We would then know precisely how much we were paying and know exactly the amount of gas that we paid for. It looks like the consumer needs to resort to those kinds of activities to protect themselves since the Conservative government, unfortunately, is dragging its feet and not taking real action.

We will support different aspects of this bill, such as the mandatory inspection frequencies and the additional fines, but we will not support using private sector authorized service providers. We will not support the kind of privatization of inspections that we see in front of us because we believe that regulations put out by government should be done by government. We have seen far too many times that when we privatize inspections, it just means that the retailers end up having to pay more and the consumers continue to get ripped off and hosed.

[Fairness at the Pumps Act, May 10th, 2010]

Madam Speaker, one in 20 gas pumps in Canada are shortchanging consumers. People drive to their local gas station and fill up at one of the pumps. Victoria Day is coming. It is a long weekend when people tend to travel. Millions of consumers each year will drive up to gas pumps.

Government inspections do not happen very regularly. There was a big study conducted from 1999 to 2008 and Measurement Canada discovered that consumers were getting less gas than they were paying for. Consumers are being ripped off regularly. Twice a year, on average, each motorist is being shortchanged. People are driving off with less gas than they paid for. Some even have to buy an extra two litres to top up their tanks because they are being shortchanged.

One would think that if a gas pump is not functioning, consumers some time would pump more gas and at other times less gas. One would think it would even out, that some consumers lose money and others may gain more gas. Surprise, surprise, far more people, in fact three out of four consumers, get less gas at the pumps rather than retailers getting shortchanged.

Consumers are getting cheated. They are getting hosed at the pumps. Some speculate that the reason this is happening is because if a pump is malfunctioning, retailers are likely going to fix that pump first if it is pumping more gas than what consumers are paying for; whereas, if it is pumping less gas and retailers think they can get away with it, they will not fix it or it takes them quite a long time to fix it.

The report was released by Measurement Canada two years ago and yet nothing was done. The Canadian Petroleum Products Institute said it would do some work, that consumers should trust it, and it would find some ways to make the situation better. The Canadian Independent Petroleum Marketers Association said to trust it, it would do its thing and it would get fixed. Yet, again, nothing got done.

There is a report that says that if 40 billion litres are sold per year, $240 million worth of gasoline is being stolen out of consumers' pockets. This is really a theft. People pay and yet they are not getting the product they paid for.

The Conservative government talked about being tough on crime and yet consumers have been hosed at the pumps for two years, May 2008 until now, May 2010. No action has been taken. The Minister of Industry was questioned on May 12, 2008 by the member for Toronto—Danforth who asked:

--one in twenty pumps is not correctly calibrated and consumers are paying the price. In addition to shortchanging people at the pumps, the big oil companies are not even giving people the gas they paid for. At $1.30 a litre, every cent counts. When will this government create an ombudsman position to protect consumers from the big oil companies?

The Minister of Industry said that he had met with the president of Measurement Canada and that he had given him instructions to increase enforcement over the course of the summer with additional inspections and that he had asked that regulatory changes be prepared. He said, “These will increase the onus on gas retailers. Fines will be increased from $1,000 per occurrence to $10,000 per occurrence”. Of course we know that did not happen for the entire two years.

Finally, the former minister of industry for the Conservative government said that he would be writing to all Canadian gas retailers asking them for their co-operation. He said that they would get the job done. We know the job did not get done and yet now, just before the summer break, the bill has finally been presented. Who knows who long the bill will take to get passed at second reading and go to committee. It will probably come back in the fall for third reading, et cetera. However, that is no excuse.

Further on, the same former minister of industry, now the Minister of the Environment, said that the government would increase the enforcement to protect consumers, et cetera, but there was no action. Consumers have $240 million a year being stolen from their pockets and yet there has been no action all this time.

Now we have a bill before us that is full of flaws. I want to contrast this two years versus what happens in the House when the government wants to make something law. It can be done in two days. The HST, the harmonized sales tax, is an example of what can happen. It was introduced just before Christmas last year. It was a Christmas present for people in Ontario and the good citizens of British Columbia. It was introduced in one day and the next day it was passed. In two days action was taken to take money out of the taxpayers' pocket. Whereas this bill is trying to protect the pockets of taxpayers and in two years it got no action.

It is quite amazing what kind of priorities this Conservative government is looking at, a government that has claimed to be tough on crime and yet it takes very slow steps in trying to protect the consumers.

[Fairness at the Pumps Act, May 10th, 2010]

Mr. Speaker, this rip-off of consumers by some of these companies that are shortchanging consumers thousands and thousands of dollars was raised in the House of Commons several times. In fact, if it is across Canada, it is millions of dollars.

A study by Measurement Canada came out quite a few years ago. I read in Hansard that the former minister of industry said very clearly:

I have instructed regulatory changes to be prepared. These will increase the onus on gas retailers. Fines will be increased from $1,000 per occurrence to $10,000 per occurrence.

That was promised on May 12, 2008. That was a good two years ago and still we are here, two years later, debating this bill. Is it not unfortunate that no action has been taken for two years and consumers across Canada have been ripped off millions of dollars as a result?

[Fairness at the Pumps Act, May 10th, 2010]

Mr. Speaker, it is totally unfair for consumers to be ripped off at the pumps. In some cities almost 25% of the fuel pumps inspected were discovered to be faulty.

What is amazing about this bill is that it does not talk about the taxes that these people pay. Starting on July 1, the HST will be included, along with the GST.

Does the member think it is fair that in this bill there is no ombudsperson to evaluate problems or investigate complaints, no refund or compensation for consumers who get ripped off and no refund on the taxes collected on phantom gasoline purchases? Are those matters important and should they be included in this bill?

[Canadian Human Rights Act, May 10th, 2010]

Mr. Speaker, I had a similar experience when I was a city councillor in Toronto. One of my students, who was then George and is now Susan Gapka, had difficulty, when she was transitioning to become Susan, using the washroom that she wanted to use. At that time, the Toronto city council had to decide which washroom she would use. It was difficult because there was no legislative framework for the City of Toronto to make a decision. At the end of the day, however, the city council made the right decision.

If this bill passes through the House of Commons and the Senate and becomes law, will it give guidance to many of the municipalities or provinces, be it medical support or the day-to-day existence for trans people? Will there then be guidelines to enable the federal government to take leadership on this matter?

[Petitions, May 3rd, 2010]

Mr. Speaker, the third petition is signed by residents of Canada calling on the Government of Canada to recognize service by means of issuance of a new Canadian volunteer service medal. Designated the Governor General's volunteer service medal, it would be for volunteer service by Canadians in the regular and reserve military force and cadet corps support staff, who are not eligible for other medals of this kind and who have completed 365 days of uninterrupted honourable duty in the service of their country since March 2, 1947.

[Petitions, May 3rd, 2010]

Mr. Speaker, the second petition is from constituents who support NDP Bill C-311, the climate change accountability act. They want mandatory fuel efficiency standards for vehicles, a hard cap on big polluters like the coal-fired electricity plants and oil sands projects and developments, and an end to tax subsidies on big oil and gas companies. They want to use the funds to invest in renewable energy and green technologies.

[Petitions, May 3rd, 2010]

Mr. Speaker, I have three petitions to present.

The first one is from hundreds of my constituents in Trinity—Spadina. They are extremely worried that the tar sands are, by far, the fastest-growing source of greenhouse gas in Canada and produce as much as three times the amount of greenhouse gas as conventional oil production.

They also worry that oil production and refining operations produce huge emissions of toxins that hurt animals and plant life and can cause cancer. They want the House of Commons to ask the federal government to stop further expansion of the tar sands until a set of basic environmental and social conditions are satisfactorily achieved.