Mr. Speaker, first let me give some background on the SST. Until last year, there were four separate tribunals to deal with appeals related to three programs: old age security, also known as OAS; the Canada pension plan, known as CPP; and employment insurance, known as EI. Each of them had its own management and reporting structure. The old appeal process was expensive and slow, and fewer than one in three claims were heard within 30 days. That is why our government replaced these tribunals with a single decision-making body, the new Social Security Tribunal, or SST.
When a client of the EI program, CPP, or OAS is unhappy with a decision made about their case, they may ask Service Canada to review their file and reconsider the decision. If the client is then not satisfied with the reconsideration of the decision, they can appeal to the SST.
The new tribunal has full-time dedicated members. It also has a single case management system and centralized administrative support. With the creation of the SST, we have done more than just create a streamlined structure; we have brought the appeals process into the 21st century.
The new tribunal will work smarter, using technology such as document imaging, electronic filing, and video conferencing to reduce the paper burden and travel time and make the appeals process easier and faster. Additional measures in both the department and the SST are being implemented to further improve efficiencies as we move forward.
The SST began operating on April 1, 2013. Its first year was a transition period to allow all appeals in the old four-tribunal system to be finalized, while all new appeals were handled through the SST.
The SST received higher-than-anticipated caseloads from the legacy tribunals, especially from the income security division. These cases were all deemed ready to proceed as of April 1, 2014, and the SST is giving top priority to these legacy cases.
The SST is an independent administrative tribunal that operates at arm's length from the department. It is committed to providing fair, credible, and impartial appeal processes in a timely manner.