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Official Languages committee Your comment is duly noted.
June 15th, 2016Committee meeting
David Rheault
Official Languages committee I think what we wanted to show in our presentation was that we had made an effort and would be taking further steps in the next few years. In that sense, then, we've taken a constructive tone. We want to show you that we are aware of our obligations and that we are communicating them to our employees.
June 15th, 2016Committee meeting
David Rheault
Official Languages committee If you think I'm being aggressive, I apologize. That wasn't my intent.
June 15th, 2016Committee meeting
David Rheault
Official Languages committee I just want to make sure I understand the problem. When you go to our website, the information automatically appears in English?
June 15th, 2016Committee meeting
David Rheault
Official Languages committee I can tell you that I'm often on Air Canada's website, and it always opens for me in French because of my computer settings. But we'll look into that.
June 15th, 2016Committee meeting
David Rheault
Official Languages committee First, on your comment regarding the defensive nature of Air Canada with respect to official languages, I would just say that in some instances where we are actually sued before courts, we have to defend ourselves. That's the nature of the judicial system in which we live. If we look at the complaints—and we raised the Thibodeau matter before....
June 15th, 2016Committee meeting
David Rheault
Official Languages committee Just to come back to the findings of the commissioner, one thing that we know we disagree with is that the recommendations are directed against Air Canada. Some specifically are, because we are portrayed as one of the worst offenders regarding official languages. One of the issues we have is that according to the previous audit and report conducted by the commissioner, when compared with other entities in the industry that are also subject to the Official Languages Act, such as airport authorities and CATSA, we always rank first.
June 15th, 2016Committee meeting
David Rheault
Official Languages committee We committed to looking into that and providing information to the clerk.
June 15th, 2016Committee meeting
David Rheault
Official Languages committee However, these employees also do other things. The employees who process complaints related to official languages also have other mandates. This means that the employee processes the complaints, but their job description contains other aspects related to that. Let's say there were 50 complaints a year.
June 15th, 2016Committee meeting
David Rheault
Official Languages committee Which program?
June 15th, 2016Committee meeting
David Rheault
Official Languages committee Could you specify what it is you are looking for exactly?
June 15th, 2016Committee meeting
David Rheault
Official Languages committee When we referred to a recruitment program, I don't think we were talking about a document as such. You have to see this as a reference to all of the efforts we make to hire people.
June 15th, 2016Committee meeting
David Rheault
Official Languages committee I'll give you an actual example. Recently, we were looking for staff for the St. John's airport, in Newfoundland and Labrador. It's not easy to find bilingual people in St. John's, so we sent two people there. We dealt with a francophone association in the province to help us meet candidates.
June 15th, 2016Committee meeting
David Rheault
Official Languages committee Obviously, serving customers in both official languages is one of the services we offer our clientele. It's part of our service offering. We are very proud of that, but I don't think we've ever assessed that element specifically.
June 15th, 2016Committee meeting
David Rheault
Official Languages committee I would like to add something. You spoke about the client service aspect, which is very important.
June 15th, 2016Committee meeting
David Rheault