Veterans Affairs committee  That's okay.

Veterans Affairs committee  We can't necessarily speak to the processes, but this is one of the reasons we have our response and support coordination program to help navigate these individuals through some of these complex processes. Certainly, we do try to take the opportunity to provide feedback when there are some challenges that we repeatedly face.

Veterans Affairs committee  I'm not sure I can speak specifically about that. What I can say is that we're at least aware of some of the challenges and communicating that, which is a good first step. I think you know things take time to change. It's not as easy as just redrafting a policy.

Veterans Affairs committee  May I clarify? We keep track of the cases we see, the clients who come to us, which is not necessarily the number of sexual assault cases that exist. There is a bit of a differentiation between the two, if that makes sense.

Veterans Affairs committee  What we keep track of are the clients we see. We have over 1,400 clients or people who have come to us seeking support and resources. We are not a reporting centre, so we do not receive reports of sexual assault. That is sent through the military police. They keep track of the number of cases that are reported.

Veterans Affairs committee  We did consult with people with lived experience to identify what—

Veterans Affairs committee  We did have a formal consultation group very early on to identify the various offerings. Right now we're running formal group sessions and getting feedback from the participants to see whether or not we're meeting their needs. Before we launch a formal program, we will collect all the feedback and do the analysis to have a better understanding of how to do the long-term sustainability of those formal group sessions.

Veterans Affairs committee  Previously, we were responsible for the development of training programs around prevention: the respect in the CAF and the building our future programs at the military colleges, as well as a scenario-based e-learning. We've since transferred those over to the chief of professional conduct and culture, and they will be delivering it as part of the culture initiatives.

Veterans Affairs committee  Again, I think—

Veterans Affairs committee  Certainly we have to work within the processes that exist. We will absolutely help every client to access their files, but we have to work within the policies and the processes that exist.

Veterans Affairs committee  I believe we have. Our response and support coordinators, who are our case managers, will facilitate some of these processes.

Veterans Affairs committee  I'll have to check. We limit what we include in our case notes to protect the clients. I'll have to go back to my team and see.

Veterans Affairs committee  I can definitely get back—

Veterans Affairs committee  I believe that, once they have a copy of their files.... As Dr. Courchesne mentioned, when they are released from the military, they get access to the health records, and I believe they get a copy of their records. Colonel Rowe, I think that's—

Veterans Affairs committee  In my previous life, I worked at health services as well. We do have policies on informal requests for access to information for health records, but again, whether you get the whole of your health records.... Sometimes the health records are very big.