Veterans Affairs committee  There is no doubt that it is difficult to always recruit, train and retain experienced people. That's always a more positive and effective way.

Veterans Affairs committee  I think there will always be a backlog. The normal processing of applications is 80% in 16 weeks. This means that about 20% of the applications could take longer than 16 weeks, even with a larger workforce in the department. Because those applications are complex, it takes time to obtain information, among other reasons.

Veterans Affairs committee  I will use the department's budget to ensure that we have the people needed. I will maximize the flexibility I have in managing my budget to make sure that we can retain trained, bilingual, professional people, to ensure that the employees of Veterans Affairs Canada provide the best possible service.

Veterans Affairs committee  There are permanent positions, and I am always paying attention to make sure that people with temporary positions can get into permanent positions. Whenever I can give a permanent job to someone who has a temporary one, I do it.

Veterans Affairs committee  These contracts are negotiated by the supplier and the contractor. They are in line with the fees established by the association. It is a contract between them.

Veterans Affairs committee  They have a contract with each provider. In some cases, the fees are higher than they were in the past; in other cases, they are lower. These are partnerships between providers and the entity we do business with. Moreover, the people who are already helping a veteran and who will be transitioning that veteran to the new service will be kept at the same rate.

Veterans Affairs committee  It's not hidden at all. It's a contract between the supplier and the contractor.

Veterans Affairs committee  I'll give you two brief answers to your questions. With respect to the veterans independence program, as Deputy Ledwell indicated, it's very important to allow for in-home supports for veterans and survivors who need help with something like housekeeping, grounds maintenance, maybe in-home meals or in-home care.

Veterans Affairs committee  It is possible that some case managers still have to look after 40 files. The average workload is 30 files.

Veterans Affairs committee  We have enough money for about 480 or 482 case managers. The hiring process is still ongoing. Some managers will be retiring or leaving us for other positions. We would like to have a full team of case managers at all times. We are always looking for and hiring and training new case managers.

Veterans Affairs committee  It's realistic.

Veterans Affairs committee  Yes.

Veterans Affairs committee  That always depends on veterans' needs. The number of veterans who turn to us and need a case manager is in flux. Some go from case management to guided support. It's a less intensive service for people who are more autonomous and want to improve their health and well-being. Some veterans will always need case management.

Veterans Affairs committee  Mr. Chair, we worked with the committee and with the clerk to provide the information that was required. If there's different information required and that request is put in, we'll work to provide the information. We're always interested in helping to support the committee. Mr.

Veterans Affairs committee  The money remains within the department. It is always there in case we need it.