Government Operations committee  If I might, just in terms of the service-level expectations, we are evolving those, and we will use them as the benchmark to have the dialogue with the client about customer satisfaction as well. Right now, the customer satisfaction survey is quite impressionistic, but as part of developing this tool behind it, we will have metrics around the service levels to show the client how we've done over time in the delivery of this service to them.

Government Operations committee  Absolutely. It is a major part of the account executive role that we have. Their role is to work with the partner to understand their priorities and their needs, and bring that back into the organization so we can build it into our planning.

Government Operations committee  I would say, not yet, because the service-level expectations are not well established. To start doing that, I think it is important to have good metrics. In general terms, looking for executives to have part of their performance evaluated against the client satisfaction survey overall, to get to that level of granularity....

Government Operations committee  Yes. We can apply those against services the vendor is providing.

Government Operations committee  They were up to $5.8 million.

Government Operations committee  The credits are financial, and we can apply them against services.

Government Operations committee  For the data centres?

Government Operations committee  John, do you want to—?

Government Operations committee  The services will be added to the catalogue over time as they mature. I think it will extend past December 2016, but I'm expecting a large of portion of them will be done.

Government Operations committee  I'd have to understand a bit better the data you're referring to. I'm not sure what it is. I'd be happy to have a look at it and get back to you.

Government Operations committee  We work very closely with the Communications Security Establishment. I'd say there's lots of contact every day.

Government Operations committee  Shared Services would acquire the infrastructure, the technology, computer servers, the storage that is necessary to support the biometrics screening, the data storage that goes with that. That's the kind of role we would play, and that's why it shows up in the main estimates.

Government Operations committee  That's correct.

Government Operations committee  They work with us in terms of the design of the security that's being built into the system. They work with us in terms of some of the monitoring of what's going on in the networks. They're very aware. They have classified tools that they employ to help us monitor the Government of Canada network as well.

Government Operations committee  I think you touched on one issue that John raised, the interdependency. Video conferencing is tightly linked to bandwidth, the end-point connections in the departments, and the management of all that is, I would say, quite a client-specific set of activities. We have all of the partners on the video conferencing systems that we have, and it's been, actually, a great story—