Government Operations committee  I apologize, Mr. Chair. I misinterpreted the member's question.

Government Operations committee  Maybe I'll start and then turn it over to Marc. I would just like to say, as a deputy head for Shared Services, that we never stopped with ATIP. We understand the importance of it, the nature of our work and the procurement that we are doing, and that there would be interest. We never stopped with ATIP through the pandemic.

Government Operations committee  Thank you, Mr. Chair, for the member's questions. In response, we are in the process of rolling out a new ITSM tool that we hope will be the enterprise tool for service management, service desk. Again, there is a plethora of different systems in different departments. Rather than attempting to take time with the list of all the different systems in all the departments, we'll come back with the enterprise tool we are rolling out and the list by department.

Government Operations committee  Mr. Chair, I thank the member for her question. I will answer quickly. Yes, we have undertaken an approach. The goal is to create a standards-based approach.

Government Operations committee  Perhaps Mr. Brouillard can complete my answer. In my case, the first obstacle is culture. It's that fear of change that I think we see. People like what they have and they prefer that we just continue to allow them to do that. I often speak in analogies. There's too much customization.

Government Operations committee  Thank you. Mr. Chair, the answer for modernization would be zero. We would—

Government Operations committee  When it is an operational requirement because of urgency, a break fix, and we have to go in and replace like for like...and even then, oftentimes we will try to compete that amongst pre-qualified vendors. We know that's happening because we have a history and so much gear. For example, I know everybody is talking about a particular network vendor, Cisco.

Government Operations committee  There are three parts. First, we look to those who we think are world class and leading. I regularly have touchpoints, as I call them, with industry leaders to obtain their advice on what they're doing and how they're doing. Second, you referenced Gartner. They are a wonderful research firm.

Government Operations committee  Thank you, Mr. Chair, for the member's question. We will be happy to reply in writing with the fullest number of qualified vendors we are using. We take a number of approaches, from what we call “workload migration factories” to some procurement vehicles for new, off-the-shelf tools that departments can use to provide that.

Government Operations committee  The short answer is, sort of. I apologize for that vagary. Gartner is correct. That is the strategy, but we're not there yet. We are working towards that. We inherited numerous departmental networks that were non-standardized and were all behaving somewhat differently. Part of that enterprise approach is to simplify, to standardize and to move—and this goes to the previous question—to zero trust networks with some of the latest state of the art....

Government Operations committee  That's correct.

Government Operations committee  There are two parts to that. There is what I call “iron gear”, which can run quite well for many, many years. Then there are things like switches that are a little bit more active and disk arrays that are more likely to break. There are different classes of hardware. They all have a different lifespan and expectation there.

Government Operations committee  Mr. Chair, I'm looking at my notes for the numbers. I would suggest that today it is probably somewhere around 70-30 in terms of the split the member is asking for. I would also say that, moving forward, we are committed that any new...is open and competitive. In saying that, we are also saying that it must be interoperable.

Government Operations committee  Perhaps I can finish my answer. When we are replacing broken equipment, we do it like for like. When we look forward to modernize, we are far more open. It is done through a procurement process that allows us to get the best possible technology moving forward, and that is done through open and competitive processes.

Government Operations committee  No, Mr. Chair. I don't think that was what my answer said at all. I said that when you look at some of the predominant...those were a number of examples. We have BlackBerry, a great Canadian company that is deeply entrenched into the IT infrastructure and services we use, and we will continue to use them.