Government Operations committee  Absolutely. I'd be happy to.

Government Operations committee  We have the results by department. I don't recall off the top the specifics. I think timeliness is tightly linked to service delivery and service management and being able to provide solutions and design in a timely basis. Those are the kinds of issues that underpin those responses.

Government Operations committee  That was one of the issues the Auditor General highlighted. We are in the process of setting those service-level expectations at the enterprise level. In the report on plans and priorities we have outlined a number of very quantifiable targets. As our service catalogue fleshes out, we will be providing service-level expectations for each of the services that we provide, at the enterprise level.

Government Operations committee  We are very seriously aiming to have it better. Our target for this year is to move it up a quarter of a point. That's not good enough. I would like it to be, on a scale of five, at five. Realistically, I think that will take a little more time to do, but that's the objective, I think, the organization needs to aim for.

Government Operations committee  I can't speak to how they would compare it to their previous in-house services. I'm not sure they actually measured that. As part of the follow-up to the Auditor General's report, we were already launching the customer satisfaction survey. We did that towards the end of last year and early this year.

Government Operations committee  No. I think as well they didn't have defined service levels in most cases, so that was one of the things that we inherited that was very difficult.

Government Operations committee  There are several important aspects to consider. The Communications Security Establishment or CSE advises departments to join the Shared Services Canada infrastructure, because it has all kinds of important equipment to ensure cybersecurity. Together with the centre, our objective is to integrate security measures into the systems right at the source, that is to say in emails, networks and the data centres.

Government Operations committee  At the outset, I'd just like to say that service delivery is built into the DNA of the staff in Shared Services Canada. They really want to deliver the best service. I think the issue has been the lack of systematic processes, ways of working to enable employees to deliver those services in an effective manner.

Government Operations committee  Thanks to this purchasing power, we have realized a lot of savings. I don't have the information with me on these savings but if you would like me to I could give you some idea of that after the meeting.

Government Operations committee  Correct.

Government Operations committee  What document are you referring to, Mr. Ayoub?

Government Operations committee  Do you have information on that? I am going to ask my colleague. We could probably get back to these questions later, Mr. Ayoub. I am not sure about the answer.

Government Operations committee  There is a combination of factors to be considered. If we talk about telecommunications, the duration of contracts for the networks is quite long, but not for cell services. As you say, these contracts often have options to which we may or may not have access. It varies according to the type of telecommunications service.

Government Operations committee  I take very seriously the responsibility to respect taxpayers' dollars. and at the same time, the need to develop industry. Industry tells us their value added is not to just sell commodities but to bring the advice and the packaging services that go with the devices. That's very much the nature of the relationship.

Government Operations committee  Regarding the technology devices, we rationalized their purchase.