Official Languages committee  No, this was an answer to Mr. Nadeau's question.

Official Languages committee  They each have a bilingual designation, in accordance with the requirements of the position. As I said, this goes back to the early 1970s, when the Official Languages Act was passed. As for encouraging people to feel comfortable, telling them to not hesitate to speak both in French and English, managers—and first and foremost myself—can play a significant role.

Official Languages committee  If you need to do something, yes. I recently spoke to Mr. Nadeau. Mr. Vincent, from the Bloc Québécois, called me once about some concerns he had. Mr. Julian called me last week. If you need to do something, and you think that there are problems in my department, you can call me.

Official Languages committee  You know, every...

Official Languages committee  If we had it all, then we'd get an A.

Official Languages committee  My colleague Mr. Davies can give you an overview of that during the second round.

Official Languages committee  I have a few comments to make in that regard. Clearly, a number of adjustments need to be made. Since the report was published, our managers have made greater efforts to remind office employees of the duties under the act, for example, on how to answer phone calls. I conducted a survey over the past two weeks.

Official Languages committee  Yes, I can submit that to the committee—

Official Languages committee  There are some very independent organizations that work within Industry Canada. We are not an integrated department where everyone does the same thing, as is the case with the Correctional Service of Canada, which focuses exclusively on inmates. We have people that deal with bankruptcy, we have people working at Measurement Canada, and each of these organizations have offices and fairly specific activities.

Official Languages committee  These locations should not be included on the list. We will have to clean it up. In some of these offices, the people are simply tenants. They are not providing any services.

Official Languages committee  As you know, the powers that be in the field of education established the standards such as BBB, BCB. These standards define the linguistic competency that employees must have. In our department, approximately 3,000 positions have been defined as being... Approximately 3,000, right?

Official Languages committee  I know, but if you are aware of any—

Official Languages committee  That is a good question. What would you suggest?

Official Languages committee  That is all relative. There are two types of surveys. In some cases, the office of the commissioner used the results of a survey that was conducted among all public servants. For example, the sample in Montreal was made up of 20 anglophones, of whom 13 responded. Out of those 13, three or four indicated that there were some problems.

Official Languages committee  According to the commissioner, that explained in large part why our rating fell from a B to a D. I first wanted to set priorities and target those areas with the most significant problems, as identified by the commissioner. With regard to usage, we could ask managers to continue strengthening—