Canadian Heritage committee  So there may not be a lot of other models.

Canadian Heritage committee  You mean from advertising as well? I think in answer to your colleague's question, we'll do a financing, because it gets too detailed, with maybe a year-over-year comparison that we can provide the committee. You'd have to look at it as radio versus television versus specialty, and I'd do short shrift to the numbers.

Canadian Heritage committee  It's not so much the department that looks at this. As I explained, we're arm's length. Now, arm's length, as the legal counsel and the department keep saying, doesn't meant you can't touch. But there is that arm's-length relationship. The entity that actually looks at this and that has done so in the past is the CRTC.

Canadian Heritage committee  As I said earlier--

Canadian Heritage committee  When the BBC was renewing its charter, leading the digitalization in Britain was one of the key objectives. So that's an interesting way. I think we have other institutions, as I mentioned earlier, that could also support that. The Film Board's library is one of the best and it is world-renowned.

Canadian Heritage committee  That's the closest model. We tend to look at NHK in Japan because it is the largest public broadcaster. Another similarity is in Australia and of course in France.

Canadian Heritage committee  Certainly events in public life, like state funerals or the opening of Parliament, tend to draw Canadians. Many people think it's the role of the public broadcaster to contribute to that. What we have would be anecdotal at best. CBC has the best connection with its viewers, and its strategy could answer that question.

Canadian Heritage committee  Back when this committee did the Lincoln report there was some discussion about those new platforms. The committee at the time recommended that the act be amended to make it clear that the new media was part of the mandate. In a sense, the department doesn't assess that. It's what the act says that allows....

Canadian Heritage committee  No, it isn't, although strangely enough the BBC does publish magazines related to its shows. The CBC does some merchandising associated with its programming, but it's very much up to the CBC and its board of directors to decide whether they're within or outside of their corporate mandate.

Canadian Heritage committee  During the 1930s or 1940s.

Canadian Heritage committee  If we look at the legislative history, it seems to have been inspired by the act which created the BBC.

Canadian Heritage committee  Certainly the virtual museum—I'll give that as an example—is one where we help local museums or collections put themselves in digitalized form to make available to the world a collection that would never have the legs to travel more broadly. In fact, a small museum in a particular community can take their collection, with the help of the department, and digitalize it and make it available more broadly.

Canadian Heritage committee  It's not a defined strategy but it's a constant preoccupation in the sense that it's there, everywhere. We don't say, okay, what are we doing for regions today, as a title, but every program, as they're delivered through their terms and conditions, has a regional component.

Canadian Heritage committee  Perhaps we can explain in more detail the Canadian culture online strategy, which in fact has several components of that nature, and provide that to the committee. But I think it gets precisely to those sorts of issues.

Canadian Heritage committee  From time to time, we do receive complaints, and there is a mechanism by which we process these complaints internally at Radio-Canada. When we receive complaints, they go through this system.