Citizenship and Immigration committee  Yes, it is available, but the difficulty is that the list may change according to the client. For example, a drug may be covered because it is necessary for that client; if it is not medically necessary, it is not covered. This is why we encourage pharmacists to deal directly with the company.

Citizenship and Immigration committee  The company is responsible for reimbursements and it could immediately provide the information. Thus, the pharmacist would avoid having to wait for reimbursement after having issued something.

Citizenship and Immigration committee  The minister and our colleagues who work on policies are currently reviewing the system. I think that will enable us to focus more on children and spouses. We have some problems abroad—especially in terms of temporary resident visas and immigration—including managing backlog and inventories, a time-consuming exercise, and providing answers to members.

Citizenship and Immigration committee  Yes. I guess I would comment that in daily operations sometimes cases fall into cracks. One of the key things we want to do through modernization is create the file as soon as they arrive. Of course, we want to go to an e-application, which would make it instantaneous, and then acknowledge right away that we have the application.

Citizenship and Immigration committee  That was an aberration in terms of the decision we took.

Citizenship and Immigration committee  On the facilitation side, there are two things. We'll be able, once we've identified someone through biometrics, to give multiple and valid documents for a longer period of time. Then we'll be working with CBSA to make the arrival in Canada much quicker for legitimate travellers, for example.

Citizenship and Immigration committee  But just to be clear, those cases still take a lot longer than the cases overseas that we said—

Citizenship and Immigration committee  Yes. First of all, we consider those applications in Canada to be humanitarian-compassionate. There's a whole variety of those applications. But the problem with the case that you highlight is that we made a decision—and in hindsight, maybe we shouldn't have, operationally. We were rolling out global case management into Vegreville, so rather than open files, create them in one system, and then put them into another system, we just held some of those files until that time.

Citizenship and Immigration committee  I don't think it's getting faster, but I think the growing is a temporary measure. As I said, in the last year we rolled out global case management throughout the system overseas, so there were delays in some of those, and we're now working on some modernization improvements that will get us to a shorter time.

Public Safety committee  We work from the premise that the majority of people in the immigration system will follow the rules. Obviously, that is not the case for everyone. Citizenship and Immigration Canada wants to step up efforts to ensure that those we think are going to follow the rules in fact do so.

Public Safety committee  We don't have a removals group, so I'm not quite sure what you mean. We have a unit at CIC that deals with danger opinions. That would happen when people are making a case that they may be at risk if they return to another country, but they're also dangerous from the perspective of being criminals, and so on.

Public Safety committee  I probably won't cover all the examples. Basically, often it would be someone who has been granted refugee status in Canada or who is making a case that there's a risk of returning to a country because of torture or persecution or that type of thing. That case would normally be prepared by a representative for the client—

Public Safety committee  First, it's someone who we want to remove, and then I'll get to why we want to remove them. We normally would want to remove him because of criminality, or security reasons, or something like that, something that having these people living in Canada among us causes us concern.

Public Safety committee  It could be a mixture. It could be people who we've processed overseas and we missed something, or it may be people who were processed overseas, came to Canada as young people, and then got into gangs and crimes and that type of thing, or it could be people who arrived in Canada and claimed refugee status.

Public Safety committee  I don't know, but we could check. I don't have that off the top of my head.