Veterans Affairs committee  Certainly. There has been quite a bit lately. One of the initiatives in the past month is that we have increased authority to the case manager so they can make decisions immediately. They don't have to rely on their client service team managers or other authorities. We've delegated authorities within the regions so they can make decisions in a more timely fashion.

Veterans Affairs committee  I was just going to say also that with some preliminary contact we have had with veterans, there are a number of institutions that offer financial advice free of charge, so they don't take Veterans Affairs up. They may go to the institution they're comfortable with, such as their own bank or whoever they're dealing with in managing their funds.

Veterans Affairs committee  Certainly case managers will contact family members to find out if in fact they are eligible or are interested in the benefits and services through the rehab program, and ensure they understand them. Often if it's an ill or a disabled member. However, they do have to go through the member.