Veterans Affairs committee  If DND wants to make it mandatory, it's up to it.

Veterans Affairs committee  You know what? I presented on Friday, and we had 300 participants. I am presenting next week, and we'll have just as big a crowd.

Veterans Affairs committee  The Montfort Hospital has a centre where active members of the Canadian Forces are treated. There are six case managers and six nurses. When a member's case is assigned to them, they get in touch with us directly. When a member whose case is considered complex by National Defence is releasing and the release date is not known, we are invited to take part in a case conference with the psychiatrist, the psychologist and everyone in the department who is involved.

Veterans Affairs committee  Yes.

Veterans Affairs committee  Yes.

Veterans Affairs committee  It's queueing and prompting: “What happens if?” So if the member, wherever they're at, feels their symptoms are not well controlled, if they don't feel safe, the queuing and prompting from the application will ground them and bring them to a safe place. There's nobody on the receiving end.

Veterans Affairs committee  That's correct.

Veterans Affairs committee  Yes.

Veterans Affairs committee  Over the last year I've seen 180. They were all medically releasing. The IPSC is saying that if you have boots and you've worn them and you're coming down the hall, you're a client, whether you're a reservist class A, B, or C; whether you're a regular force member; or whether you twisted your ankle during basic training.

Veterans Affairs committee  We have three case managers, and we have three client service agents. We need more in terms of the volume, but we make it work. We disseminate the work at our district office, which is down the road.

Veterans Affairs committee  It takes that long to understand the program, the policies, and the business process. It's quite lengthy. Coming from the outside, we get the proper training. We have standard officers who will give us guidance. We will be sent off on training. As an employee of Veterans Affairs, as a case manager, when you've done that training, you do understand it.

Veterans Affairs committee  No. I'm saying it's hard to recap the rehabilitation program in a deck of slides. When you yourself are a new employee, the training is offered to you so that you can understand it and deliver it appropriately.

Veterans Affairs committee  All I can tell you is that the MFRC has employees working with us at the IPSC, and they're looking to hire more. A posting went out for another officer to help with the families. That's my only experience in terms of that.

Veterans Affairs committee  But I must tell you, sir, that it is not uncommon for someone medically releasing, whose limitations are so severe that a return to school is not even on the table. We tell them they have the chance to hop out of school with SISIP. They will still get the earnings loss. But for SISIP to set them up in school can at times be setting them up for failure.

Veterans Affairs committee  Yes.