Government Operations committee  No. I think you're referring to transaction mail....

Government Operations committee  I think two very different dynamics are playing out in the market. Transaction mail is declining because more and more Canadians are using—

Government Operations committee  Go ahead.

Government Operations committee  The cost of our network, the costs of all of our lines of business, are allocated and audited; and we have had an independent, audited cost study that has been verifying the lines of business in our cost allocations. They're absolutely following the rules and they comply with all of the requirements for our cost allocations.

Government Operations committee  In fact, learning from my previous question, I'm going to pass it on to my colleague here, the chief financial officer.

Government Operations committee  Innovation has been at the core of virtually everything we've been doing over the last five years. When you grow a business that is roughly a $1-billion business to almost $1.6 billion, which we're forecasting in our parcel business, and going against globally capitalized competitors like UPS, FedEx, and others, it requires a great amount of innovation.

Government Operations committee  The idea for—

Government Operations committee  The ideas for both FlexDelivery and Delivered Tonight came from our employees who were interacting with the customers, asking large retailers what we could do differently for them that would help them grow their business. The customers asked for a pilot to do a same-day product such as Delivered Tonight.

Government Operations committee  If you look at other services that municipalities and government agencies accommodate for, whether it's wheel strengths or whether it's the parking spots and so on, all our homework showed that, if the percentages hold true to similar numbers, whether it's StatsCan or other similar programs, we think the program is still very valid and very affordable.

Government Operations committee  Yes, we have accommodations built in for the trend line we have seen in our recent experience.

Government Operations committee  I'll ask my colleague. Mr. Cheeseman has led the pension file extensively, and I'm sure he'll be able to share—

Government Operations committee  As you know, the community mailbox program has been around for 30 to 35 years. Over the years we have evolved our accommodations programs to suit the changing needs of the Canadian population as the demographics and the needs have changed. The ideas for extra keys, for early-stage accommodations came along in the first decade, and then in the second decade we introduced more ideas, working with special communities and disabled communities.

Government Operations committee  Mr. Chair, I think it was a 10-minute opening statement.

Government Operations committee  Thank you. I would like to thank the members of the committee for inviting us back here. I'm once again accompanied by our chief financial officer, Wayne Cheeseman, and our vice-president of government relations and policy, Susan Margles. I'll start with a few remarks and then we'll open it up for questions.

Government Operations committee  I think our employees are always part of the suggestions on improving efficiencies and ideas. In fact one of our rural carriers invented a device that has saved us a significant amount of money in rural delivery. We have employees who are constantly giving us ideas. I think employees are always part of our communication, not just that we have a challenge and we need to change, but also on an ongoing basis with suggestions on efficiencies.