Citizenship and Immigration committee  They are, in significant detail. The decision record for refusal for a visitor application is probably on average about five to six pages. My case officers are required to put in detail the basis for their decision and how they couldn't be satisfied that the individual was a genu

Citizenship and Immigration committee  Absolutely. As I said in my introduction, we're looking to push those types of inquiries to our online ImmiAccount, where clients can get an update of where their application is at. But again, if we use the region that I belong to, which is the Americas from Chile up, we offer a

Citizenship and Immigration committee  I don't know the exact percentage, but again, with the situation locally here, it's very, very low. The decision-maker can decide to interview an applicant if they're not satisfied, if they're missing a piece of information, or if a bit of information just doesn't make sense. The

Citizenship and Immigration committee  There's not one specifically that I can talk to, but depending on particular risk factors with the country of origin of the applicant, then that could very well result in a higher refusal rate. Again, it depends. Instances of fraud.... From the intelligence that we have available

Citizenship and Immigration committee  Thank you.

Citizenship and Immigration committee  Yes, that's fine.

Citizenship and Immigration committee  My colleague can run with it. They're probably not out of bed yet.

Citizenship and Immigration committee  Yes, it's a pleasure.

Citizenship and Immigration committee  Globally, I don't have the figures to hand, but I'd happy to share those. If I look locally here, I have a very low refusal rate. It would be in the single digits, and with our commitment under our service standard for a visitor visa—noting that the individuals my office sees h

Citizenship and Immigration committee  That's correct.

Citizenship and Immigration committee  It would be fair to say that it has made the client journey easier, I think, to identify which particular visa they should be applying for in their particular circumstances. In saying that, though, it is an area of our business that's under continual review. About 18 months ago w

Citizenship and Immigration committee  From an operational perspective, it's about maintaining knowledge and a centre to undertake processing of that particular visa, especially if it's not automated. If you have a particular subclass where application rates are relatively low because they were always falling into ano

Citizenship and Immigration committee  I'm sorry. What do you mean?

Citizenship and Immigration committee  I see.

Citizenship and Immigration committee  We have a legislative framework for instances like that. If an individual lodges an application for, say, citizenship by descent—as the individual has a parent who's an Australian citizen—but is in fact not eligible for that particular part of our citizenship program, then that a